What can be customized?
Your agent can speak your brand language, use specific phrases, ask for contact details and more! Examples:
- Always provide a specific email address if asked for contact details
- Instruct visitors to visit a dedicated URL, eg. to a feedback form if a visitor shares a complaint
- Perform actions like provide order status, book an appointment, check availability…
- Use brand voice. It could be something simple like ending each sentence with “Just Do It” or funny like using pirate speak!
How to make behavior customizations
System Prompt
To create simple behaviors like using brand language or sharing contact details, you can use the agent System Prompt. To do this, visit your dashboard and click ‘Settings’ in the left hand menu:
Use the ‘System prompt’ field to provide the agent with specific instructions.
Similar prompt engineering principles apply for the system prompt as they do do eg. prompting ChatGPT. Aim for clarity, specificity and conciseness for best results.
Integrations with APIs
Your agent can perform more advanced actions like:
- Provide order status (eg. “where is my pizza?”)
- Generate documents (eg. “I need my boarding pass”)
- Book appointments (eg. “When is the next free time slot?”)
We call such interactions “Actions”. They can be added using OpenAPI specification, either by integrating with your own services or any third party service that has a RESTful API. Learn more about Actions here.
Would you like to create a bespoke agent experience but have no technical capacity? Reach out to us, our team can build the Chatwith Agent you need.