How does the monthly messaging limit work?How are messages generated using different AI models counted?How does the “training characters” limit work?What if I need my agent to use more messages than the maximum plan currently offers?Does the messaging limit apply if I provide my own OpenAI key?I made a purchase, but the invoice came from “Lemon Squeezy” or “Paddle”?How do I know which plan I need? How to estimate credit usage?What happens when my account goes over the limits?Can my agent(s) get deactivated?What happens when my agent gets deactivated?Will my agent get deactivated if I exceed monthly messaging quota but add my own OpenAI API key?What is the refund policy?Does using integrations like Shopify or WooCommerce API consume training characters?What payment methods are accepted?I am on a legacy plan. Will my subscription be affected?I am on a legacy plan. Can I change to new plans?I am on a legacy plan. Can I purchase add-ons?
How does the monthly messaging limit work?
Your plan has a specified allowance of messages that you can use per month. This limit applies per account - not per agent. So for example, if your account has “5000 messages/mo” limit, you can have one agent use up all 5000 messages in a month or multiple agents that share the allowance. Your choice!
How are messages generated using different AI models counted?
Each AI reply uses a fixed number of message credits based on the selected model. For example, GPT-6 Luna and Claude Haiku 5.5 use 1 credit per reply, GPT-6.1 Sol and Claude Sonnet 5.5 use 10, Claude Opus 5.5 uses 20, Grok 4.6 and 4.7 use 8, and GPT-6 Astra and Claude Fable 5.1 use 50. See Models, reasoning & pricing for the full breakdown.
You can change the model in the agent settings and provide your own OpenAI API key for supported OpenAI models if you wish to control the cost yourself. You can see the usage and cost breakdown between models in the Account section of your dashboard.
How does the “training characters” limit work?
Your plan has a specified allowance of characters (amount of text) that can be used for training your agents. This limit applies per account - not per agent - and is the total amount of knowledge that all your agents have access to at any time. You can reclaim the training allowance simply by deleting some sources. This means that you can train your agents as many times as necessary, until you're satisfied with the results - without worrying about the usage!
What if I need my agent to use more messages than the maximum plan currently offers?
You can provide your own OpenAI API key to go over the monthly messaging limits. Or, contact our sales team for a plan tailored to your needs.
Does the messaging limit apply if I provide my own OpenAI key?
If you provide your own OpenAI API key for the agent then all messages are sent using your key and those messages do not count to your monthly messaging limit. If you provide a key to all agents then effectively the messaging limit does not apply to your account at all.
I made a purchase, but the invoice came from “Lemon Squeezy” or “Paddle”?
All of our transactions are handled by our Merchant of Record, Paddle (or our old provider, Lemon Squeezy). They provide services related to payment processing, compliance with international taxation. This means, that you should use their business information (address, tax ID, VAT etc) for your accounting.
How do I know which plan I need? How to estimate credit usage?
The easiest way to start evaluating the cost is answering the question: how many people will use your agent?
On average, currently we see ~2.5 messages sent per visitor. If you have a website which attracts 100 visitors daily and each of them has an ‘average’ conversation, the usage looks approximately: 30 days x 100 visitors x 2.5 messages = 7500 messages/mo.
In reality not every visitor interacts with the agent but this should give you an idea how to approach the estimation.
There is no ongoing free plan. Starter costs $9/month or $90/year and includes 1 agent, 250 message credits per month, and 2 million training characters. Starter has no trial. Hobby, Standard, and Business offer a 7-day trial. Compare current plans on our pricing page.
What happens when my account goes over the limits?
Your account may go over the limits due to increased usage (congratulations!) or due to a plan downgrade. You will receive an email notification informing you about this fact. If your account continues to exceed the quotas after 48 hours, we will automatically disable all active agents until necessary adjustments are made (eg. an upgrade to higher plan, removal of resources over limit etc). Examples of what counts as going over limits:
- Exceeding the count of agents, training characters or messages in a month
- Using features that are not included in your current subscription.
Can my agent(s) get deactivated?
Agents may be deactivated when a subscription ends or an account exceeds its plan limits. Check your subscription and usage in the dashboard.
What happens when my agent gets deactivated?
If your agent gets deactivated it disappears from the websites it was installed on, cannot be accessed using a link nor API until becomes active again. If an agent is inactive for over a month then it may get deleted to free up the resources.
Will my agent get deactivated if I exceed monthly messaging quota but add my own OpenAI API key?
No. If you exceed only messaging limits in the current billing period but add your own OpenAI API key (given you’re on the Business plan) then your agent with the key will not be deactivated. The rest of your usage (eg. training characters) must stay under limit for this to apply.
What is the refund policy?
Fees are generally non-refundable, subject to the exceptions in our Terms of Service and applicable law. Contact support@chatwith.tools with billing questions.
Does using integrations like Shopify or WooCommerce API consume training characters?
No! If you use our Actions (eg. a Shopify integration or Webhooks) then the training characters are not used. The agent can get the data directly to the API. Training characters are used only if you add sources in the ‘Knowledge’ section.
What payment methods are accepted?
Our provider supports card payments for monthly subscriptions (Visa, Mastercard, American Express, Discover, Diners Club, JCB and China UnionPay from customers worldwide).
Additionally, we can offer alternative payment methods for a yearly Business plan: US Bank debits (ACH), PayPal, Apple/Google Pay, Alipay and others. Please contact support at support@chatwith.tools for details.
I am on a legacy plan. Will my subscription be affected?
No, you can stay on the plan you were on before new prices were introduced. Your plan limits stay the same and any changes (eg. modifying the quantity or interval) are not possible.
I am on a legacy plan. Can I change to new plans?
Yes, you can change your subscription to any of the new plans. Please keep in mind that reverting to an old plan will not be possible.
I am on a legacy plan. Can I purchase add-ons?
No, add-ons are available only on new plans. Please switch your subscription to a new plan before selecting add-ons.