Does Chatwith store cookies on user device?Do I need to add Chatwith to privacy policy?My client requested a Data Processing Addendum (DPA). Can you give me one?How can I ensure user consent to privacy policy when using Chatwith?
Does Chatwith store cookies on user device?
No, the Chatwith Agent widget is completely cookie-less. No browser cookies are stored on visitors’ computers.
Do I need to add Chatwith to privacy policy?
Yes, to be GDPR compliant, you should add Chatwith to your list of sub-processors in your privacy policy. This is especially the case if your agent will collect user personal information (eg. name, email, phone number etc).
My client requested a Data Processing Addendum (DPA). Can you give me one?
As our direct customer, you have already signed our DPA, which covers the data processing activities between Chatwith and your company.
If you need to provide a DPA to your client, we recommend the following:
a. You are considered the data controller for your client's data.
b. We remain the data processor, processing data on your behalf.
c. You would typically enter into a separate DPA with your client, reflecting your role as the data controller. You can use our DPA as baseline and add your custom clauses (in alignment with our existing agreement) or create your own custom DPA.
How can I ensure user consent to privacy policy when using Chatwith?
We recommend two methods of allowing user consent:
- Privacy policy notice in the chat footer (”opt-out” consent, can be used if you do not collect personal information through chat)
- Mandatory lead form (”opt-in” consent, can be used if you collect personal information through chat)